Customer Experience Specialist
Full-Time, Remote Position
WHAT WE DO
Founded in 2006 as an independent publisher of investment newsletters, our products and advisory services teach regular people how to become better and smarter traders.
Many companies define success based on the dollars coming in, but at Trading Tips, we define our success by the number of lives changed. We learned early on that if we help enough people, the money will come. Our mission statement isn’t just lip service—it’s our mantra:
To Help People Achieve Financial Freedom
Through Successful Investing
We accomplish our mission by delivering actionable content, comprehensive tools, and educational resources to help people make smarter investing decisions.
Customer Experience Specialist
As a Inbound/Outbound Customer Experience specialist your mission is to deliver timely, accurate and professional customer service to all our customers. In addition our specialist will be involved in Sales. Up Selling, offering new products and encouraging our customers a better experience overall This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Specialists may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.
We’re looking for a Customer Experience Specialist who will help us increase engagements with our products through sales and offer amazing service to customers through the process.This position has high expectations. But if you’re the person we’re looking for, you’re the type who gets motivated by high expectations.
If you do not like sales this is NOT the position for you, Although you will be engaging in service inquiries you are required to engage in offering suggestions for new products.
PREFERRED QUALIFICATIONS( Not required)
Experience or understanding of Stock Market Trading or Finance background
This is a full-time position Monday- Friday 7am PST-3:30pm PST
This Remote position is only for candidates that reside in the United States
*Background check is administered for all candidates*
$32,000 Salary Per year (with opportunity for growth in the future)
- Paid time off
- 401(k) benefits after one year of service
WHY JOIN OUR TEAM
You’ll have the ability to impact thousands of people all around the world.
Create resources and give people access to information that can actually change their financial lives.
FLEXIBILITY & FREEDOM
One of the main reasons that we got into online trading and investing was so that we would have the freedom to make money from wherever, we provide that same freedom to our team too.
OPPORTUNITY FOR GROWTH
Be a part of a talented team where you will be challenged each and every day. We move fast and we make BIG things happen. We are a quickly growing company, and promote from within. Your opportunity for growth inside of our company is exciting.
This is an investing school that you get paid for. You will not only work within a dynamic business, you will be immersed in working with investing experts and increasing your financial acumen.
We hire grown-ups and we will treat you like one. You will get the freedom and flexibility to choose how, when, and where you work.
WORK WITH SMART COOL PEOPLE
Be a part of talented team of people, collaborate on exciting projects, and excel in a highly motivated environment.
CONNECTIONS. CONNECTIONS. CONNECTIONS
You will be building relationships with amazing people inside of our community.
MAKE A DIFFERENCE
Be a part of something bigger than yourself, and join us in the impact that we are making.